Need help with OttoPass? We’re here.
Contact us: [email protected] — we typically reply within 1–2 business days.
For customers
- How do I join a rewards program? Scan the business’s QR code and follow the steps to add your card to Apple or Google Wallet.
- How do I see my points? Open your loyalty card in your wallet app — your balance updates automatically.
- I have a new phone / lost my pass. Contact the business where you signed up, or email us and we’ll help.
- I want my information removed. Email
[email protected]and we’ll handle your request.
For businesses
- How do I get started? Email
[email protected]and we’ll set up your program. - How do I add staff or change my rewards? Manage these from the OttoPass app, or contact us for help.
- Account deletion. You can delete your account from within the app, or email us.